+447912556483

15 Bury Walk, Chelsea, London SW3 6QD, UK

©2019 by www.straightlineswimming.com.

POLICIES

Privacy Policy

This privacy policy sets out how Straight-line Swimming uses and protects any information that you share with us. This policy is in force from 25 May 2018.

Straight-line Swimming is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, (or doing one of our sessions) then you can be assured that it will only be used in accordance with this privacy statement. Straight-line Swimming may occasionally change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes.


What we collect

With the exception of ‘cookies’ (see ‘How we use cookies’), there is no other information collected from you while simply browsing our website.

By registering on our website or sending us an enquiry, you voluntarily share with us the following information:

• name
• contact information, including email address
• country of residence and details about your enquiry, if applicable

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• To keep a record of users interested in our products and services. When sending us an enquiry, you consent to sharing your information with Straight-line Swimming (strictly for business purposes) and will be automatically added to our contacts’ database and may be contacted in the future by a named Straight-line Swimming employee strictly for business purposes.

• We may periodically send you promotional emails (e-newsletters) about new products, special offers or other information which we think you may find interesting, using the email address which you had provided.

• You are not automatically enrolled onto our e-newsletter distribution list when you register on the website, unless you opt-in by ticking the consent box within the registration form. If you had chosen not to subscribe to the e-newsletter but would like to be added to the distribution list, you can email us using the details in the footer. You can also withdraw your consent at any time by emailing us.

• If you are a registered website user, we also record what pages you visited while logged in – this allows us to better understand your requirements for the services that Straight-line Swimming provides. This data is deleted automatically after 38 months.


Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online, in line with the latest legislation.

How we use cookies

This site uses ‘cookies’ only to count visitors to our pages. Cookies are used only to determine whether you are a first-time or returning visitor to our website, and to count visits and page views to the site. No personal or confidential information is stored in the cookie. 

Information collected by Google Analytics (your IP address and actions you take in relation to our website) is transferred outside the EEA and stored on Google’s servers. You can access Google’s privacy policy here: https://www.google.com/policie...

Cookies are very small files of data that are stored on a user’s computer. They are not executable pieces of code and cannot be used to infect a computer with malware. Cookies are a practical and convenient mechanism for conveying information from one session to another; so practical and convenient that over 92% of websites currently use cookies. For example, a user’s viewing preferences might be stored in a persistent cookie so that when they revisit the website they don’t have to re-enter their preferences.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, you will not be added to our e-newsletter distribution list unless you tick the consent box

• If you had already enrolled onto the distribution list, you can unsubscribe by pressing the “Unsubscribe” button on the bottom of every Straight-line Swimming e-newsletter

• Alternatively, you can email us on hello@triscape.me with Unsubscribe in the title to be manually removed from the distribution list.

We will keep your contact details on our CRM system for future reference, in case we needed to contact you regarding a strictly business matter. We will store this data indefinitely, or until it is clear you no longer wish to be contacted.

We will not sell, distribute or in any other way share your personal information with third parties unless we are required to do so by law.

You may request details of personal information which we hold about you under the General Data Protection Regulation (GDPR) (EU) 2016/679. If you would like a copy of the information held on you please email us on hello@straight-lineswimming.com. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the address in the footer. We will promptly correct any information found to be incorrect.

 

Complaints Policy

Straight-line Swimming takes all complaints seriously. We aim to provide a fair and reliable complaints process for learners or coaches, if they have a dissatisfaction and/or a concern both the person making the complain and the person the complaint is against will be given full details of what is being said against them, and have the opportunity to respond to the complaint.

Straight-line Swimming will address concerns immediately, respond positively and rectify any mistakes made.

All Learners should discuss any dissatisfactions or concerns with the Straight-line Swimming named person or if there is an enquiry relating to the result of an assessment discuss with the assessor to resolve the issue prior to

following the appeal process. Learners must address their complaints with Straight-line Swimming before raising a complaint with the Awarding Organisation Safety Training Awards. If our complaints and appeals processes have been exhausted and leaner is not happy with the outcome, then Straight-line Swimming may refer you to Safety Training Awards for further advice and guidance.

Complaints process

If a complaint is received by Straight-line Swimming, then a Straight-line Swimming named person will be assigned to deal with the complaint. They will:

  • Listen carefully and understand the nature of the problem

  • Understand what the expected outcome would be from the complaint

  • Work through different options available to resolve the complaint

  • Maintain confidentiality throughout.

  • Straight-line Swimming will assist, where appropriate, with the resolution process. This could involve:

  1. supporting the person making the complaint to speak to all people involved in the complaint.

  2. Gather more information, if required (witnesses)​

Alleged criminal conduct shall be immediately reported to the proper authorities.

All Straight-line Swimming employees are fully aware of and understand the complaints policy and what procedures should be followed if there is a dissatisfaction and/or a concern

All Straight-line Swimming employees will co-operate with others within the work place to fulfil their statutory duties.

If complaint has been referred to external agency (eg. Authorities, Awarding Organisation Safety Training

awards), Straight-line Swimming will:

  • Co-ordinate fully to ensure everyone involved is treated fairly

  • Act on the external bodies’ recommendations

  • Co-operate fully in any investigations

Straight-line Swimming will advise the person the complaint is against, verbally or in writing, explaining the full extent of the complaint and possible outcomes.

Straight-line Swimming will take disciplinary action against anyone found to have breach the policy. Any disciplinary action imposed under out policy must:

  • Be fair and reasonable

  • Be consistent with any contractual or employment rules and requirements

  • Be based on evidence presented.

 

Equality & Diversity policy

Triscape is dedicated to ensuring that a supportive and inclusive culture is created within the whole
workforce. We ensure that everyone is given equal opportunities.
Straight-line Swimming will ensure that all courses we offer are inclusive and accessible to all learners
Triscape will promote fair access to courses, minimising any barriers to access or assessment by
implementing reasonable adjustments and special considerations granted by Safety Training Awards
Providing support and relevant training and/or updates for all centre personnel, revising any policy or
practice that could disadvantage individuals or groups of learners
Triscape and their employees will ensure that personnel and learners are treated with dignity and respect
regardless of their age, disability, gender reassignment, marriage and civil partnership, pregnancy and
maternity, race, ethnicity, religion or belief, sex, and sexual orientation
Unfair treatment or unlawful discrimination, whether intentional or unintentional, direct or indirect is not
tolerated by Triscape.
Straight-line Swimming give help and encouragement to develop all employees their full potential and utilise their skills,
and talents
Triscape create a working environment that promotes dignity and respect for all, individual differences and
contributions for all team members are recognised and valued. No form of intimidation, bullying or
harassment will be tolerated.
Triscape encourages any who feels they have been subject to discrimination to raise their concerns for
investigation, and take corrective measures, if required.
Triscape and their employees will comply with the current legislative requirements included within the Equal
Opportunities Act 2010

 

Equality & Diversity Policy

Straight-line Swimming is dedicated to ensuring that a supportive and inclusive culture is created within the whole workforce. We ensure that everyone is given equal opportunities. Straight-line Swimming will ensure that all courses we offer are inclusive and accessible to all learners. Straight-line Swimming will promote fair access to courses, minimising any barriers to access or assessment by implementing reasonable adjustments and special considerations granted by Safety Training Awards providing support and relevant training and/or updates for all centre personnel, revising any policy or practice that could disadvantage individuals or groups of learners 

Straight line Swimming and their employees will ensure that personnel and learners are treated with dignity and respect regardless of their age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, ethnicity, religion or belief, sex, and sexual orientation. Unfair treatment or unlawful discrimination, whether intentional or unintentional, direct or indirect is not tolerated by Straight-line Swimming.

Straight-line Swimming give help and encouragement to develop all employees their full potential and utilise their skills, and talents. Straight-line Swimming create a working environment that promotes dignity and respect for all, individual differences and contributions for all team members are recognised and valued. No form of intimidation, bullying or harassment will be tolerated.

Straight-line Swimming encourages any who feels they have been subject to discrimination to raise their concerns for investigation, and take corrective measures, if required. Straight-line Swimming and their employees will comply with the current legislative requirements included within the Equal

Opportunities Act 2010.

 

Health & Safety Policy

  • To provide suitable training to ensure all employees are competent in fulfilling their roles

  • To prevent accidents and/or any cases of work related ill health by managing health and safety risks occurring from any work-related activities

  • To engage and consult with all employees on the day to day health and safety conditions and to provide advice, guidance and supervision on occupational health. Regular consultations about health and safety matters, as conditions and situations change.

  • Maintain safe and healthy working conditions, also to ensure the safe storage and usage of substances

  • To implement emergency procedures for evacuation in case of a fire and/or any other significant incident.

  • All staff know and understand the NOP and EAP for each venue that Straight-line Swimming operates. All new venues must have a NOP and EAP. Evacuation plans are tested and updated as required.


Employee responsibility to:

  • Take reasonable care of their own health and safety in the workplace, and that of others who may be affected by their actions.

  • Not to interfere with, misuse or damage anything that has been provided in the interests of health and safety.

  • Comply with the current legislative requirements included within the Health and Safety at Work Act 1974.

  • Co-operate with others within the work place to fulfil their statutory duties

 

Malpractice and Maladministration

The purpose of this policy is to set out the steps Straight-line swimming will take if malpractice or maladministration is thought to have taken place.  Triscape will act upon any reports of suspected cases of malpractice, which may affect the integrity of our training programmes and quality assurance systems.

Malpractice is defined as any activity or practice which deliberately contravenes regulations and compromises the integrity of the assessment process and/or the validity of certificates and qualifications. For the purpose of this policy, this term also covers professional misconduct.

To ensure any potential malpractice or maladministration is identified promptly all allegations of malpractice are reported and investigated methodically and equitably in line with Safety Training Awards approval criteria. Procedures are kept under review to ensure cases of malpractice are prevented wherever possible.


Examples of malpractice may include, but are not limited to the following:

- Forgery of evidence

- Plagiarism of any nature by learners

- Discriminatory, bullying or harassing behaviour

- Unprofessional conduct

- Behaviour likely to endanger the health or safety of the public or others at the venue

- Breach of confidentiality of learners or organisation

- Failure to meet the awarding body or regulator’s requirements

- Falsifying assessment records


Examples of centre malpractice with regards to providing STA qualifications may include, but are not limited to:

- Inadequate induction for centre members of staff / volunteers

- Failure to provide learners, volunteers and members of staff with the knowledge of their responsibilities through relevant policies and procedures that include the possible consequences of noncompliance

- Failure to review systems, policies and procedures at situations change

- Failure to follow centre’s own procedures relating to malpractice, maladministration and/ or plagiarism

- Failure to report malpractice to STA including cases of plagiarism that have been dealt with through a customer’s own Malpractice and Maladministration/Plagiarism policy

- Failure to have robust procedures in place for the review and monitoring of any administrative, assessment or quality process / activity that could result in the deliberate falsification of records

- Persistent mistakes or poor administration within a centre resulting in the failure to keep appropriate

learner assessment records

- Inaccurate recording of learner assessment decisions leading to invalid claims for certification

- Non-compliance with STA requirements

- Failure to retain accurate records of learner assessment decisions for the specified timescale

To have reasonable actions in place to prevent instances of malpractice and maladministration, all centre personnel, IQA’s, tutors, assessors, and learners must be made aware of the procedures relating to this topic. Employees must ensure they are aware of and understand the centres malpractice and maladministration procedures, these should be followed if there are a dissatisfactions and/or a concern. Employees should always report any suspected and/or actual cases of malpractice or maladministration to

the centre co-ordinator. Employees are to co-operate with others within the work place to fulfil their statutory duties.

 

Safeguarding Policy

Straight-line Swimming provides opportunities for individuals of all ages to discover, participate and improve their

swimming ability and confidence in the water. Sessions are held at a number of locations and include both pools and open water venues. Together with parents/guardians and other organisations involved, Straight-line Swimming will ensure that the needs and welfare of children remains at the forefront. Ensuring that all children have a

positive experience in the water in a safe environment, and they are protected from abuse whilst participating in sessions.


Straight-line Swimming have procedures in place to safeguard and promote the interests and wellbeing of all children, taking reasonable actions to protect from harm, discrimination or degrading treatment. Any allegations of safeguarding issues are reported and investigated methodically and equitably in line with Safety Training Awards approval criteria. If there is a cause for concern and centre personnel need further advice and guidance they may contact STA’s Safeguarding Officer at childprotection@sta.co.uk

Procedures are kept under review to ensure any safeguarding issues are prevented wherever possible Straight-line Swimming will ensure that everyone understands their roles and responsibilities in respect of safeguarding and

is aware of how to respond to any signs of abuse, neglect and other safeguarding concerns relating to children and young people.

Straight-line Swimming will take appropriate action in the event of incidents or concerns of abuse and provide support to the individual who raised or disclosed the concern. Failure to comply with the policy and procedures will be addressed without delay and may ultimately result in dismissal/exclusion from the organisation.

Employee responsibility to:

Ensure you are aware of and understand Straight-line Swimming’s safeguarding policy and procedures, these must be followed if there is a cause for concern. Always report any suspected and/or actual cases of a safeguarding issue. Co-operate with others within the work place to fulfil their statutory duties.